Director, Customer Service

部門：經紀業務發佈時間：2022/06/17地點：香港

Responsibilities

Supervise customer service team
Handle retail business departments coordination, procedures analysis and provision of solutions
Perform CA account opening approval and anti-money laundering cases approval
Sign PI documents, account opening documents and CARA forms
Research and proceed in complex corporate account structure

Requirement

Degree holder in Business Administration, Finance, Economics or relevant discipline;
Qualified to be registered as a licensed person (type 1) under SFC in dealing securities is an advantage
Strong compliance sense
Minimum of 5 year's customer service with team management experience, preferably in financial industry
Knowledge on KYC, AML, CRS and FATCA are preferred
Good knowledge in compliance & risk, as well as the operation of SFC and HKEX
Good communication and interpersonal skills, and Good people management skills
Customer-focused, proactive, patient and responsible
Able to multi-tasking and work under dynamic work environment.
Good command of English and Chinese, fluency in Putonghua is preferred
Proficient in MS Office, especially in excel

We offer attractive remuneration package and fringe benefits to the right candidate. Interested applicants please send detailed resume stating present & expected salaries and date of availability to Human Resources Department by clicking "Apply Now".